Customer Care
CONGRATULATIONS ON CHOOSING A DUNLOP LIVING BED.
We have sourced quality components and materials and combined
them with the latest in technology to ensure you get a great sleep
solution. With the right care, your mattress will be giving you the best
night's sleep for years to come.
CARING FOR YOUR NEW BED
At first, your new bed may seem a little different from the mattress
you have been sleeping on. Don’t worry, you’ll soon become adjusted
to the extra comfort and support.
Here are some hints on how to look after your new bed:
Do's
REMOVE ALL PACKAGING BEFORE USE.
- Turning Your Mattress: Turning your mattress regularly will help
increase its life, ensuring you look after your investment.
to find out more about the best way to turn your mattress.
- Keep your Mattress clean and dry: We recommend you place a quality
washable mattress protector over the mattress. Vacuum the mattress
regularly, to prevent dust from settling.
- Spot Cleaning: Treat spills and stains as soon as possible.
Gently scrape away any soil and mop away liquid from the fabric. Use
warm soapy water as a general cleaning agent to remove the residue
of the spill. First test the cleaner in an inconspicuous area. Don’t
saturate the fabric or interior with water or other cleaning liquid.
Don’t use dishwashing or laundry detergents or scrub with a brush.
Dry thoroughly in shade, away from direct heat.
- Check legs and castors: After 4-6 weeks, the whole system will have
settled. The legs and castors may need to be tightened to adjust to
the settling, as loose castors or legs will damage the base frame.
Check every 6 months and tighten if necessary.
- *
*Dunlop Living will not be liable for damage caused by loose castors, unprotected castors (i.e. on
floorboards), or damage caused when transporting the mattress or ensemble.
Don't's
- Don’t transport your mattress on vehicle roof racks or unsupported in
any way: Never tie your mattress too tightly when securing it, as this
may cause irreparable damage.
- Never fold or bend your mattress: Treat it like any other piece of fine
furniture. Don’t stand or jump on it, bend the corners or kneel on
the edges.
- Your mattress may have handles, but never use them to support the
full weight of the mattress: Handles are designed to help position
the mattress on the base.
- Don’t abuse your new mattress by using it with an old, unmatched
base system: A mattress will last longer and feel more comfortable
when used with the correctly matching base.
- Don’t risk back injury: You could risk injury to your back by turning
the mattress yourself. Always ask someone to help you.
- Don’t discard production ticket (ticket sewn into end of mattress or
base cover): If removed from bed please keep in safe place as this is
needed for guarantee claim.
GUARANTEES
Click below to read or download a PDF file >>
